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Ticketmaster partnership extended - with improvements

Power

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Key highlights

✅ Mobile ticketing for matchday and season tickets (in addition to the traditional season ticket cairds - we’ll receive these this month)

✅ New scanners across every turnstile at Easter Road

✅ Improvements to the purchasing experience for high demand games, including an online queue management system integrated with the eTicketing site

✅ Enhanced seating map including ‘view from seat’ images


❗Mobile ticketing will be available for the upcoming Betfred Cup ties with Alloa Athletic and Arbroath. On sale at 4pm today.
 

1875

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✅ Improvements to the purchasing experience for high demand games, including an online queue management system integrated with the eTicketing site

My arse, they are hopeless and Hibs have denied there even being a problem when trying to purchase tickets online for the Guntery.
 

Power

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✅ Improvements to the purchasing experience for high demand games, including an online queue management system integrated with the eTicketing site

My arse, they are hopeless and Hibs have denied there even being a problem when trying to purchase tickets online for the Guntery.
Poor service from Ticketmaster was one of my first issues flagged.

They’re supporting the club with the new hardware and software with the extended partnership.

Big test on the service approaching soon - Rangers away.
 

PILTONSTANY

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All sounds positive.
Mobile ticketing and ST on your phone is good,saves taking pics of your ST
 

Purple & Green

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I’ve a rough idea how I think things are planned - preferred membership instead of hsl - giving you ticket priority and deals with hibs corporate partners. An app to pull it all together, and improved communications and IT systems to make it all work. Maybe £40 a year in lieu of away season ticket. Quite a lot to take in, but I suspect ticketmaster are the first “announced” new corporate partner.
 

Power

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@Power

Is there any likelihood of Hibs getting an official app?
Given the direction of travel of businesses, commercial etc then I would think so - any time soon? Don’t think so.
 

1875

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The message I get on my top of the line windows 10 run laptop when I try to chose seats for Alloa and Arbroath, be honest, ticketmaster are shite.

Sorry, this device is not compatible with the Interactive Seating Map. Please try using one of the alternative options above or try on another device.

The seating choice page doesnt work when using google chrome, that is basic stuff.

In addition the option to buy a family tcket is not available either fo rthese two games.
 
Last edited:

Power

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The message I get on my top of the line windows 10 run laptop when I try to chose seats for Alloa and Arbroath, be honest, ticketmaster are shite.

Sorry, this device is not compatible with the Interactive Seating Map. Please try using one of the alternative options above or try on another device.

The seating choice page doesnt work when using google chrome, that is basic stuff.

In addition the option to buy a family tcket is not available either fo rthese two games.
I’ve done a fair amount of quality assurance and User Acceptance testing over my time. I’ll be offering that to the club to help the user experience.
 

1875

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I’ve done a fair amount of quality assurance and User Acceptance testing over my time. I’ll be offering that to the club to help the user experience.
I think wher ethey fail is the fact none of the ticket people or adminstartors actually go through the misery of trying to buy a ticket for a Hibs game online, even simple things like me trying to buy a package for my own seats or worse not having a system compatable with a very common web browser today tells you how far they are off with things.
 

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