Had some issues with failing to find my network and getting a blue screen. Then out of the blue I got a text from them apologising and telling me they’d fixed the problem - just before it happened again.
I got a text from sky this morning apologising if I'd had any problems and assuring me that the issue they had has been rectified.
I got the same message and touch wood it's not happened again.
We all know it wasn’t predictive text Jack.Bloody predictive text
I'm with Virgin and I've had problems over the last week or so ...
Appreciated 
And beware if sky offer you a new router because from what I've been told by techy geezers on the Syncler site it has a built in blocker.Finally got someone to answer the phone at SKY HQ.
After a very very long conversation in which we had to speak to several different people, we eventually managed to get them to send out an engineer. ( same day )
Turns out my hard drive was kaput.
New box required which meant losing all my saved recordings.
Everything was free which was a small bonus but I find it hard to believe that it was just a coincidence that my hard drive required replacing just around the very same time there was a major fault.
Anyhoo, all fixed and thanks to everyone who responded to the initial enquiry
Hibees family
I had issues with my skyq box and finally had an engineer come out on 16th april ( hard disc error one of the messages ) he replaced the box free of charge . Everything seemed fine until last week when the sky issues for everyone happened . We had to switch of at mains again but was ok after a rebootFinally got someone to answer the phone at SKY HQ.
After a very very long conversation in which we had to speak to several different people, we eventually managed to get them to send out an engineer. ( same day )
Turns out my hard drive was kaput.
New box required which meant losing all my saved recordings.
Everything was free which was a small bonus but I find it hard to believe that it was just a coincidence that my hard drive required replacing just around the very same time there was a major fault.
Anyhoo, all fixed and thanks to everyone who responded to the initial enquiry
Hibees family
My router is just fine, luckily my missus works in IT, so knows a wee bit more about all that kinda stuff than I do.I had issues with my skyq box and finally had an engineer come out on 16th april ( hard disc error one of the messages ) he replaced the box free of charge . Everything seemed fine until last week when the sky issues for everyone happened . We had to switch of at mains again but was ok after a reboot
We also had full fibre installed two months ago but they never tried to give us a new white dodgy router
I know people have had messages from sky apologising for problems which they say have been fixed
