Firstly if he doesn't want to appear stoopid he should get the basic facts right. Local Authorities don't do catering for the NHS.
And of course the customers is always wrong and the NHS, Local Authorities and the general population shouldn't believe that what they order is what they get or what's on the label.
I mean just the other day I ordered an extension be built for my new food testing laboratory at home - anyone on here not done that yet?