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Thread: Loyalty Points Required

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    Toddler Radge
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    Loyalty Points Required

    I'm going to start off this after What's been a disappointing morning for many. Obviously 11k doesn't fit into 3k so why did we scrap the system? Folk couldn't get points at pods and didn't understand assigning tickets? Absolute madness that someone who goes to every game can miss out cos someone who has a half season ticket get online before them.

    Thoughts? Let's see what the masses think and let the club know what we want. Happy to drop it if most folk think the current system works fine.

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    Agree,Think the loyalty points system needs re-introduced

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    100 per cent.
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    As a home and away Hibby who goes with a group of home and away Hibby's, none of us got tickets for the Guntery, even though we actually got in and onto the ticket selection page. Loyalty points MUST be brought back, it was a disgrace it was removed and a bigger disgrace it was used to get people to buy shares.
    nil satis nisi optimum

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    Its needed for games like this.

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    Aye!! Defo bring it back!! All the bed wetters wanted it scraped, just because they dont go week in and week out, why should loyal fans miss out because of a few that dont travel to away games

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    Quote Originally Posted by 1875 View Post
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    As a home and away Hibby who goes with a group of home and away Hibby's, none of us got tickets for the Guntery, even though we actually got in and onto the ticket selection page. Loyalty points MUST be brought back, it was a disgrace it was removed and a bigger disgrace it was used to get people to buy shares.
    It's an absolute joke and none more so in your situation. My grandad is the exact same, hasn't missed a game in my lifetime (25) bar European ones as he's gotten older yet one of the boys in my work who bought a season ticket this year for the first year in about 10, has gotten a ticket. Complete and utter $#@!ing shambles.

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    Agreed.

    The loyalty points system worked, HSL points aside, perfectly well.

    It just needed tweaked, not scrapped altogether. Seems like Hibs cut their nose off to spite their face when they got rid of it.
    Seems like there's a hole in my dreams, or so it seems

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    Bring it back. Me and my Dad go every single week and if we had missed out today I would have been gutted.

    Feel for those that missed out.

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    I wrote tae LD at the time it was scrapped and she telt me who was the more loyal fan......I think she might need to return to her decision making after today .A disgrace at the time and a bigger disgrace today.

  11. #11
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    Quote Originally Posted by 1875 View Post
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    As a home and away Hibby who goes with a group of home and away Hibby's, none of us got tickets for the Guntery, even though we actually got in and onto the ticket selection page. Loyalty points MUST be brought back, it was a disgrace it was removed and a bigger disgrace it was used to get people to buy shares.
    It should have been a simple enough scheme to run. [Figures are made up and assume 18 home games per season]

    Season ticket = 180
    Half season = 90
    Walk up = 10
    Away fans = 15 [because they are travelling and deserve the extra bonus]
    Share purchase = Share certificate or part owner thereof.

    Obviously the points allocation might need tweaked and some folk may disagree on them but they are there for discusison sake.

    Only Hibs could take a decent scheme and fukk it right up leaving fans bemused and fuming.
    They're gone, not here, forgotten
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  12. #12
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    They'll have to bring them back in next season. Touch wood we'll have a number of trips which will have limited away availability so there will have to be a system to allow fans who travel home and away first dibs on the tickets.

    In the league we're in it's only really Dumbarton and Falkirk that are a struggle for fans wishing to travel but next season this problem could be a lot more frequent.

  13. #13
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    This was always going to happen once the decision to scrap it had been made. Not buying an away season ticket this season, after winning the cup, meant taking a gamble on being able to get tickets for this fixture in particular should it have arisen (Rangers away is the only other one that loyalty points were vital for). Next season should we earn promotion, the first game at Ibrox will be a scramble but then our Glasgow away crowds will even out to the relatively-low average we usually take there. The one fixture it will really matter for is Tynie with our decreased capacity.

    What's done is done but some explanation of why they were scrapped would be useful. It had its faults - not least the cyclical nature of it where only those with the loyalty points could gain more loyalty points - and people at the time, iirc, liked to have a moan about it, particularly during the scramble for the early January 4-2 game at Ibrox. Was it scrapped due to staffing costs? Administrative strain? Are there models that work well for other clubs? The away season ticket answers quite a lot of the complaints raised already today, but then is that really the only alternative to a loyalty scheme?

    There seemed to be a conflict with business interests - ie a readiness (and demand from a few isolated voices in the support) to reward financial contributions, to club, HSL or even shop etc, as opposed to keeping it purely about the act of supporting your football team. The points for an away game, for example, were relatively low.

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    Think this might be the ideal time to show a united front with .net and present the club with the opinion of the majority of the online support. Might be quite a stale suggestion, but showing the club what it means might make a wee difference.

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    Quote Originally Posted by Sauzee's Teeth View Post
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    Agreed.

    The loyalty points system worked, HSL points aside, perfectly well.

    It just needed tweaked, not scrapped altogether. Seems like Hibs cut their nose off to spite their face when they got rid of it.
    Quote Originally Posted by south west hiby View Post
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    I wrote tae LD at the time it was scrapped and she telt me who was the more loyal fan......I think she might need to return to her decision making after today .A disgrace at the time and a bigger disgrace today.
    Quote Originally Posted by Dub View Post
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    It should have been a simple enough scheme to run. [Figures are made up and assume 18 home games per season]

    Season ticket = 180
    Half season = 90
    Walk up = 10
    Away fans = 15 [because they are travelling and deserve the extra bonus]
    Share purchase = Share certificate or part owner thereof.

    Obviously the points allocation might need tweaked and some folk may disagree on them but they are there for discusison sake.

    Only Hibs could take a decent scheme and fukk it right up leaving fans bemused and fuming.
    Quote Originally Posted by Daniel1875 View Post
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    They'll have to bring them back in next season. Touch wood we'll have a number of trips which will have limited away availability so there will have to be a system to allow fans who travel home and away first dibs on the tickets.

    In the league we're in it's only really Dumbarton and Falkirk that are a struggle for fans wishing to travel but next season this problem could be a lot more frequent.
    Aye the way it looks is they capitalised on the final. They got rid of it to get folk to buy STs for this season and have got rid of the system to bring folk who are "returning fans" or whatever on par with the local 5-7k who have been turning up through the grim years of relegation.

    Points would allow folk to guarantee themselves a ticket depending on their points and also take the strain off the online system.

    We need to get this sorted it's outrageous that new ST folk get the same priority as the folk who've been going for years.

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    Radge Monthly Contributor

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    Why not simply 1 point per away game attended. People who regularly travel away should have have first dibs on away tickets.
    For tynecaslte supporters with 10+ get first. 5-9 second and 1-4 and St holders next

    Cup finals are different as they have a much larger allocation or tickets.

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    Quote Originally Posted by southfieldhibby View Post
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    Think this might be the ideal time to show a united front with .net and present the club with the opinion of the majority of the online support. Might be quite a stale suggestion, but showing the club what it means might make a wee difference.
    What are they saying on Hibs.net?
    nil satis nisi optimum

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    Quote Originally Posted by 1875 View Post
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    What are they saying on Hibs.net?
    Pretty much what is being said on here.

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    Quote Originally Posted by southfieldhibby View Post
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    Pretty much what is being said on here.
    Not sure how we might hook up, I am happy to do so as Hibs have gotten this wrong, badly wrong.
    nil satis nisi optimum

  20. #20
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    Quote Originally Posted by southfieldhibby View Post
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    Think this might be the ideal time to show a united front with .net and present the club with the opinion of the majority of the online support. Might be quite a stale suggestion, but showing the club what it means might make a wee difference.
    Time for Amit and Frank to come on and clearly state their position on if they were for or against scrapping it.Then commit to getting the system reinstated. This should be an election issue. They should be leading the charge on this and all fans reps who are sitting to be elected

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    Im in the same boat as those who say it should be for match attendance - home (ST holders & Walk Ups), Away get more points per game than home attenders as per @Dub post. I say that knowing full well I am unable to attend all away games and would likely miss on the first tranche of sales for games with a high demand for tickets. Its ludicrous that this situation has been allowed to develop..we must be one of the few clubs of our size who are incapable of running a simple loyalty scheme.

    Im pretty sure the Ticket site still shows your previous Loyalty Balance and Im sure Hibs have information on their database which with a bit of thought they could have used to come up with a better solution than today's farce.

    There's been a few incidents since the Cup win that makes me think we're returning to the dark days in how the club treat the support. A degree of complacency has crept in imo.

  22. #22
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    I got a ticket but only because I didn't have any meetings today so had the luxury of refreshing the site till I was put in the queue. The loyalty points should definitely be brought back, I've only missed two away games this season so why should I be lumped in with fans who only go to home games but want to come to this one simply because it's a derby! The demand wouldn't have been anywhere near what it was if we had been drawn to Ross County, Partick or ICT!!

    The only thing that was wrong with the loyalty points system, as others have mentioned, was giving them to people who joined HSL! Makes you wonder if there was another reason for this baby out with the bathwater approach, the same reason that was behind getting rid of the CTU maybe......

  23. #23
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    Quote Originally Posted by 1875 View Post
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    What are they saying on Hibs.net?
    A poll on there with 82% saying there should be a points system.

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    Quote Originally Posted by Greenpower View Post
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    Time for Amit and Frank to come on and clearly state their position on if they were for or against scrapping it.Then commit to getting the system reinstated. This should be an election issue. They should be leading the charge on this and all fans reps who are sitting to be elected
    Dunno about Amit, but Frank was a supporter of keeping the points system in place iirc.

    Keep it simple, only for football matches.

    More for away games than home games - like pretty much every other football team does- and look back over the history of our time in the Championship to allocate points to start with.

  25. #25
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    A new improved system needs to be brought back and quickly IMO. Although if they do bring it back will they scrap all previous points and let everyone start from a level playing field or will it keep your old points as they are still clearly displayed on the system?! I think it's only going to get worse this season trying to get tickets for away games if we keep winning and edge closer and closer to promotion

  26. #26
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    Quote Originally Posted by southfieldhibby View Post
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    Dunno about Amit, but Frank was a supporter of keeping the points system in place iirc.

    Keep it simple, only for football matches.

    More for away games than home games - like pretty much every other football team does- and look back over the history of our time in the Championship to allocate points to start with.
    Yep, agreed with this.

    Also, keep it simple; 1 point for a home game & 2 points for an away game.

    Folk who buy ST's by a certain date maybe get 20 points (18/19 points per home game plus a bonus 1/2 points for buying an early bird ST).
    Seems like there's a hole in my dreams, or so it seems

  27. #27
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    Quote Originally Posted by southfieldhibby View Post
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    Dunno about Amit, but Frank was a supporter of keeping the points system in place iirc.

    Keep it simple, only for football matches.

    More for away games than home games - like pretty much every other football team does- and look back over the history of our time in the Championship to allocate points to start with.
    I was part of the Working Group who set up loyalty points.

    As the season progressed, the Club and Working Group took the views and opinions from both sides in addition to all the pros and cons of the system. It was then decided to no longer use the system but as a compromise to launch an away season ticket (to ensure those who travel week in, week out are guaranteed a ticket) as well as ensuring that non-monetary benefits of a season ticket remained in place (i.e. the opportunity to get priority access, on a first come-first served basis, to tickets with limited allocation).



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    Quote Originally Posted by Amit View Post
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    I was part of the Working Group who set up loyalty points.

    As the season progressed, the Club and Working Group took the views and opinions from both sides in addition to all the pros and cons of the system. It was then decided to no longer use the system but as a compromise to launch an away season ticket (to ensure those who travel week in, week out are guaranteed a ticket) as well as ensuring that non-monetary benefits of a season ticket remained in place (i.e. the opportunity to get priority access, on a first come-first served basis, to tickets with limited allocation).



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    Didnae work then eh? Some of us make 90% of away games, more than all bar one director I suspect, but have jobs that mean they miss the odd away game, so an away season ticket is not good value?

    How many away season ticket holders are there Amit? 200?
    nil satis nisi optimum

  29. #29
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    Quote Originally Posted by 1875 View Post
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    Didnae work then eh? Some of us make 90% of away games, more than all bar one director I suspect, but have jobs that mean they miss the odd away game, so an away season ticket is not good value?

    How many away season ticket holders are there Amit? 200?
    That's about right. I'd need to check the exact number but I'm sure it was between 150-200.

    Might not help or be of any comfort but I know some folk who bought the Away Season Ticket have sold/passed on tickets to friends if they know they are definitely going to miss the odd game or two.



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  30. #30
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    Quote Originally Posted by Amit View Post
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    I was part of the Working Group who set up loyalty points.

    As the season progressed, the Club and Working Group took the views and opinions from both sides in addition to all the pros and cons of the system. It was then decided to no longer use the system but as a compromise to launch an away season ticket (to ensure those who travel week in, week out are guaranteed a ticket) as well as ensuring that non-monetary benefits of a season ticket remained in place (i.e. the opportunity to get priority access, on a first come-first served basis, to tickets with limited allocation).



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    You took the views of folk who don't actually attend away fixtures Amit ( the majority of season tickets holders) and I assume didn't put more weight on the views of those people who do actually make the effort to follow the team round the various grounds of Scotland. I consider myself to be a regular away game supporter as well as a season ticket holder, and outwith this forum, I can't recall being asked my opinion.

    This results in the majority not liking something that works against them, whereas those ( in the minority) who do travel are presented with something against their wishes. I don't know one away fan who wanted the points scheme cancelled.

    As for the away season ticket compromise, I wasn't too impressed when it was offered and i'm still not...as an example, if me and my group of 5 regular away attendees all sign up and get Dumbarton tickets, are we all going to be sat together? Also, having to make sure extra cash is in the bank might not suit everyone, some folk will prefer to pay cash at the ticket office.

    Now is the time for the club to see that next season we'll have significant issues with tickets for certain fixtures- mind we'll get even less for tynie- and get it sorted. It must be easy for the club to see who goes to these games and set levels to suit.

    Having folk who might not have been to a single away game at tynie ahead of the likes of 1875,shrink,gunner, power and no doubt plenty others is totally unacceptable from any way you look at it.

  31. #31
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    Quote Originally Posted by Amit View Post
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    That's about right. I'd need to check the exact number but I'm sure it was between 150-200.

    Might not help or be of any comfort but I know some folk who bought the Away Season Ticket have sold/passed on tickets to friends if they know they are definitely going to miss the odd game or two.
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    No, it's not of any comfort tbh. I make all but a few away games a season but I live and work in Glasgow so there isn't that many people around here to do what you suggested and getting an away ST would mean me potentially losing out on around £100 a season, probably more next season if we go up!! I don't think people like me should be lumped in with people who only go to home games or worse, people who have only just bought a half ST!!

    The loyalty points scheme, if tweaked, would have been the fairest thing to do and suggesting people get the away season ticket even if they can't make every away game seems to me like the club just want as much money out of fans as possible and don't really bother about issues like the one hundreds of fans faced today!

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    Quote Originally Posted by Amit View Post
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    That's about right. I'd need to check the exact number but I'm sure it was between 150-200.

    Might not help or be of any comfort but I know some folk who bought the Away Season Ticket have sold/passed on tickets to friends if they know they are definitely going to miss the odd game or two.



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    So 180 away season ticket holders out of 1-2000 regular away fans. Tells you it all really. Very, very disappointed in the club over this one, especially then selling VIP tickets when away game regulars cannae get a ticket. Talk about rubbing fans noses in it.
    nil satis nisi optimum

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    Quote Originally Posted by 1875 View Post
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    So 180 away season ticket holders out of 1-2000 regular away fans. Tells you it all really. Very, very disappointed in the club over this one, especially then selling VIP tickets when away game regulars cannae get a ticket. Talk about rubbing fans noses in it.
    I wonder if the hospitality was ST only ?

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    Quote Originally Posted by Forzahibs View Post
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    I wonder if the hospitality was ST only ?
    Funny, it was.
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    Quote Originally Posted by 1875 View Post
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    Funny, it was.
    Funny ??

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    Quote Originally Posted by Forzahibs View Post
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    Funny ??
    As in nae surprise there.
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    Quote Originally Posted by Forzahibs View Post
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    I wonder if the hospitality was ST only ?
    Quote Originally Posted by 1875 View Post
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    Funny, it was.
    I know someone who bought two with one client reference. Fckin brilliant.

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    Quote Originally Posted by southfieldhibby View Post
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    I know someone who bought two with one client reference. Fckin brilliant.
    Yeah hospitality was 2 tickets per client ref.

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    Quote Originally Posted by IAmLee View Post
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    Yeah hospitality was 2 tickets per client ref.
    Even more disgusted!
    GGTTH

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    Quote Originally Posted by southfieldhibby View Post
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    I know someone who bought two with one client reference. Fckin brilliant.
    They were allowing that.
    nil satis nisi optimum

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    Quote Originally Posted by southfieldhibby View Post
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    You took the views of folk who don't actually attend away fixtures Amit ( the majority of season tickets holders) and I assume didn't put more weight on the views of those people who do actually make the effort to follow the team round the various grounds of Scotland. I consider myself to be a regular away game supporter as well as a season ticket holder, and outwith this forum, I can't recall being asked my opinion.

    This results in the majority not liking something that works against them, whereas those ( in the minority) who do travel are presented with something against their wishes. I don't know one away fan who wanted the points scheme cancelled.

    As for the away season ticket compromise, I wasn't too impressed when it was offered and i'm still not...as an example, if me and my group of 5 regular away attendees all sign up and get Dumbarton tickets, are we all going to be sat together? Also, having to make sure extra cash is in the bank might not suit everyone, some folk will prefer to pay cash at the ticket office.

    Now is the time for the club to see that next season we'll have significant issues with tickets for certain fixtures- mind we'll get even less for tynie- and get it sorted. It must be easy for the club to see who goes to these games and set levels to suit.

    Having folk who might not have been to a single away game at tynie ahead of the likes of 1875,shrink,gunner, power and no doubt plenty others is totally unacceptable from any way you look at it.
    Just to clarify. I didn't take the view of any one individual or side or place weight on any particular side of the fence. In my opinion, both sides had valid points to make and there were discussed in a forum.

    As I said previously, I was one of the original people who set up loyalty points and was an advocate.



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    Quote Originally Posted by Amit View Post
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    Just to clarify. I didn't take the view of any one individual or side or place weight on any particular side of the fence. In my opinion, both sides had valid points to make and there were discussed in a forum.

    As I said previously, I was one of the original people who set up loyalty points and was an advocate.



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    I would change what you said in your post above Amit, it doesn't read that way.
    nil satis nisi optimum

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    Quote Originally Posted by Amit View Post
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    Just to clarify. I didn't take the view of any one individual or side or place weight on any particular side of the fence. In my opinion, both sides had valid points to make and there were discussed in a forum.

    As I said previously, I was one of the original people who set up loyalty points and was an advocate.



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    That's a fairly contrary post Amit.

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    Quote Originally Posted by southfieldhibby View Post
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    Dunno about Amit, but Frank was a supporter of keeping the points system in place iirc.

    Keep it simple, only for football matches.

    More for away games than home games - like pretty much every other football team does- and look back over the history of our time in the Championship to allocate points to start with.
    I think this was the crux for the folk who didn't want the loyalty points system (ie @Desperate Dan as quoted above): they felt that as full-price ST holders, for instance a student ST who attends away games pays more into other team's coffers than they do Hibs', and therefore should not get priority. However, many in the same breath then decried the loyalty points through the HSL scheme as folk "buying" privileges.

    Therefore, IMO the two issues need clearly separated, so we are crystal clear that:

    1) Paying money into Hibs will be rewarded by Hibs in the instances in which they can control allocations; ie at ER, which is always a moot point if you are an ST holder (HSL contributors will of course still have to buy tickets), and at Hampden, which is also generally moot in terms of actually attending - the privilege is/will either be about choosing where you sit, or in future instances where the demand:ST numbers ratio is really that high (a situation I'm sure we'd all be delighted with!), at the very least ensuring you are there (as opposed to your pals/family as well).

    2) Priority for away games is earned through actual physical support at away games, the kind that the team can see and feel, and that helps them win those games. That this entails paying other teams money is neither here nor there. The fact is that going to Tynie entails giving the Gunts money, and going to Greyskull entails giving the Hun money - that's unavoidable. These are away fixtures, and the fact that they are more desirable than the games at Ross County or Morton is completely irrelevant - priority is a privilege that is earned, and priority for blue-chip away fixtures is not earned by sitting at ER, regardless of the price band of your ST.

    This is all obviously in my own humble opinion. As an ST who attends probably 3-4 away fixtures a year (for my own reasons), I'd also hopefully expect to get my own bite of the cherry: after the diehards, but certainly before every kant that has a fcukin client ref.
    Get busy livin', or get busy dyin'...

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    Loyalty Points Required

    Quote Originally Posted by southfieldhibby View Post
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    That's a fairly contrary post Amit.
    Fair enough. Point taken (excuse the pun).

    I was merely trying to state that despite my own personal opinion of loyalty points as a rep all views had to be put on the table and discussed. Otherwise I would've felt I wasn't carrying out the role effectively.


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    Quote Originally Posted by Amit View Post
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    Fair enough. Point taken (excuse the pun).

    I was merely trying to state that despite my own personal opinion of loyalty points as a rep all views had to be put on the table and discussed. Otherwise I would've felt I wasn't carrying out the role effectively.


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    That's also fair enough.

    One last question if you don't mind.

    As a director of the club, did you have any say or party to any discussion about holding back tickets from the general sale today to facilitate these hospitality packages the club offered?

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    Quote Originally Posted by southfieldhibby View Post
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    That's also fair enough.

    One last question if you don't mind.

    As a director of the club, did you have any say or party to any discussion about holding back tickets from the general sale today to facilitate these hospitality packages the club offered?
    I wasn't aware of the hospitality ticket arrangements for the match but will raise it with the Club.

    And don't worry you don't have a quota for questions



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    Quote Originally Posted by Amit View Post
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    I wasn't aware of the hospitality ticket arrangements for the match but will raise it with the Club.

    And don't worry you don't have a quota for questions



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    It's a significant error. Keeping tickets back from fans, then allowing 2 be sold using one client reference is just madness. Leanne is eroding the goodwill she built up with actions like that.

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    Quote Originally Posted by southfieldhibby View Post
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    It's a significant error. Keeping tickets back from fans, then allowing 2 be sold using one client reference is just madness. Leanne is eroding the goodwill she built up with actions like that.
    Feedback noted


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    Quote Originally Posted by Amit View Post
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    Just to clarify. I didn't take the view of any one individual or side or place weight on any particular side of the fence. In my opinion, both sides had valid points to make and there were discussed in a forum.As I said previously, I was one of the original people who set up loyalty points and was an advocate.Sent from my iPhone using Tapatalk
    Did you vote for it to be scrapped Amit?

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