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Re: does BT stand for Beabootamonthbeforeyourconnected Telecommunications?
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No, it stands for 'Bloody Thieves'.
My latest bill contains an additional charge of about four and a half quid for 'collection' of my money.
I phoned BT and after the usual 10 minute performance of pressing 2, then 4 etc etc, THEN identifying myself in about thirty ways, I spoke to a very polite lady in a call centre. I asked why I should pay this amount and was told that it was because I did not pay by direct debit, it was expensive to process payments by cheque/post office etc and £4.50 was a reasonable fee to pay for the process. I said I paid by direct banking, so it was me that provided the service, and where should I send my invoice to? That apparently wasn't in the script so she politely informed me that she would register my complaint and thanked me for my call.
I then logged on to the BT website and filled in a complaint there too.
An e-mail said they aimed to resolve the complaint within two days.
They haven't.
Not a word.
How easy is it to change from BT, taking into account I use them for broadband BTyahoo etc etc?
Or should I crumble and fill in the bloody D/D form?
Bugger Them.
Not literally of course.
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Interestingly, I left them a few years ago when they failed three months in a row to set up the Direct Debit I requested each time I called To view links or images in this forum your post count must be 5 or greater. You currently have 0 posts.
Their service was way overpriced anyway and is a piece of piss to change.
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It fills me with joy to see moshers out jogging.
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