Mate I completely agree! I moved here about a year ago and setting up a DSL internet line was like pulling teeth. I had to call them about 10 times to figure out what the hell was going on with the line and each time it was a different story, or they didn't know what was going on at all. By far the worst customer experience I have had with a company here.
Then, I tried to write to them on the internet about a possible live phone line that had fallen near my flat during a storm and in order to send the message you had to know who's phone line it was and what their phone number was. How the hell am I supposed to know? Needless to say they never contacted me back and the phone line is now zip tied up and hidden in a corner for no one to see.
Incompetent company.
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worst customer services in the world, moved hoose 27th may, phoned for a new line , needed BT for Sky(nae cable where i am now) , a feckin month they took to connect me, in that month i bet i was 5 days waiting for an answer to their 0800 numbers
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feckin teapots
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